Protect your high-value cargo
Transit insurance & warranty
While our carrier network maintains an exceptional 99.4% damage-free delivery rate, unforeseen road and weather incidents can happen. Add comprehensive transit cover during booking for complete peace of mind.
Standard Carrier Terms vs. Transit Insurance
In Australia, freight carriers operate under limited liability contracts. Understanding the difference is vital for high-value goods.
- No automatic compensation for accidental transit collisions, fire, or weather damage.
- Cargo is moved strictly at the owner's risk under Australian carriage law.
- Proof of carrier gross negligence is required for any statutory claim.
- Full replacement or repair compensation up to the declared insured value.
- Covers theft with forcible entry, non-delivery, and accidental transit damage.
- Streamlined local claims process handled within 10 business days.
Available Coverage Tiers & Pricing
Select your preferred coverage amount with one click when confirming your quotation in your dashboard.
| Coverage Limit | Indicative Premium | Standard Excess | Recommended Freight Types |
|---|---|---|---|
| $1,000 | $15.00 | $100 | Standard cartons, consumer goods, apparel |
| $2,500 | $28.00 | $100 | Laptops, electronics, small mechanical tools |
| $5,000 | $45.00 | $100 | Commercial samples, audio/visual gear, high-end retail |
| $10,000 | $80.00 | $100 | Full pallets, server racks, precision equipment |
| $25,000+ | Custom Quote | $100 | Industrial machinery, high-value bulk consignments |
What is Covered
- • Physical Damage: Accidental breakage, crushing, or water damage during transit.
- • Vehicle Collision: Overturning, derailment, or road freight accidents.
- • Theft & Pilferage: Theft resulting from forcible entry into a secured freight vehicle or depot.
- • Total Non-Delivery: Packages unaccounted for after comprehensive depot searches.
Key Exclusions
- • Inadequate Packaging: Items shipped without sufficient cushioning or double-walled cartons.
- • Authority to Leave (ATL): Theft or damage occurring after a driver successfully completes an authorized ATL drop.
- • Undeclared Dangerous Goods: Hazardous or prohibited goods shipped without prior disclosure.
- • Consequential Loss: Indirect economic losses, loss of contracts, or delayed delivery.
How to Lodge a Claim
In the rare event that your insured shipment suffers loss or damage, follow these four simple steps:
Notify within 48h
Report physical damage within 48 hours of delivery (or 7 days for non-delivery).
Keep Packaging
Retain all outer cartons, labels, and internal cushioning for assessor review.
Submit Evidence
Provide supplier commercial tax invoices, damage photographs, and consignment number.
Swift Settlement
Approved claims are processed and reimbursed promptly via direct bank transfer.
Ship with Complete Confidence
Get an instant quote today and select the transit warranty tier that matches your shipment valuation.