Frequently asked questions
How can we help you today?
Find instant answers to common questions about calculating rates, booking pickups, tracking deliveries, volumetric weight, and insurance.
We calculate pricing using the greater of actual dead weight (in kg) or volumetric cubic weight. The cubic weight formula is: Length (m) × Width (m) × Height (m) × 333 kg/m³. Whichever number is higher becomes the chargeable weight, which is then priced against our carrier rate matrix for your pickup and destination zones.
All online quotes are valid for 7 calendar days from generation. After 7 days, rates are subject to carrier fuel levy adjustments and capacity updates, but you can generate a new quote in seconds at any time.
Still have questions about your freight?
Our Australian logistics team is available Monday to Friday, 7:00 AM – 6:00 PM AEST to assist with custom routes and booking support.